Returns and money-back guarantee

30-day money-back guarantee: if you're not happy within 30 days of delivery, email support@kotohbrands.com and we refund your first order. No questions asked.

If you live in the EU, you also have a statutory right to withdraw from the contract within 14 days of delivery without giving a reason. Tell us by email (you may use the model form below), send the goods back within 14 days, and we refund all payments received, including standard delivery, within 14 days of your notice (we may wait until the goods are back). Opened cosmetic products may be excluded for hygiene reasons; the guarantee above still applies.

Model withdrawal form

To Kotoh Labs LLC, 382 NE 191st St, Miami, FL 33179, USA, support@kotohbrands.com: I hereby give notice that I withdraw from my contract for the following goods: … Ordered on / received on: … Name: … Address: … Date: …

How to return: email support@kotohbrands.com with your order number. We reply with the return address. Refunds go to your original payment method.